Paradise Tours & Travels Policies
TERMS & CONDITIONS
PRODUCTS AND SUPPLIERS
We sell a variety of travel related products from different suppliers and service providers including but not limited to Hoteliers, Boat owners, ferries, dive resorts, cab owners, and sub travel agents (collectively "Suppliers"). Each Supplier has its own terms and condition that are applicable to your particular arrangements in addition to our general terms and conditions, and you should make sure you understand them. Paradise Tours and Travel is acting as intermediary or a "Booking Agent" for products and services that are not directly supplied by us. We are not a co-vendor of such products and services. You will be entering into a separate contract with such Suppliers in connection with such products and services. It is your responsibility to collect the terms and conditions that are applicable to your particular arrangements from the suppliers.
DEPOSITS AND PAYMENT
Payment policy will be intimated against each booking by email. We reserve the right to refuse personal checks as a method of payment. After full payment, the conditions of the contract with your Supplier may permit them to increase the cost of your arrangements. If we are acting as your Booking Agent, we will pass on any such increase to you as we become aware of such increase. If we have arranged a package, changes in transportation costs including the cost of fuel, taxes, fees and exchange rates mean that the price of your travel arrangements may change after you have paid in full.
Paradise Tours & Travels respects your privacy and recognizes the need to protect the personally identifiable information (any information by which you can be identified, such as name, address, and telephone number) you share with us. We would like to assure you that we follow appropriate standards when it comes to protecting your privacy on our websites. In general, you can visit Paradise Tours & Travels website without telling us who you are or revealing any personal information about yourself. We track the Internet address of the domains from which people visit us and analyze these data for trends and statistics, but the individual user remains anonymous. Some of our web pages use "cookies" so that we can better serve you with customized information when you return to our site. Cookies are identifiers which web sites send to the browser on your computer to facilitate your next visit to our site. You can set your browser to notify you when you are sent a cookie, giving you the option to decide whether or not to accept it. The information we collect and analyze is used to improve our service to you. With specific reference to booking/e-commerce transactions, Paradise Tours & Travels collects the following personal sensitive information from you while transacting through Paradise Tours & Travels:
- Name and Sex
- Phone Number and email address
- Credit Card details
- Age or Date of birth
Paradise Tours & Travels does not sell or trade upon any of the above foregoing information without the consent of the user or customer. The foregoing information collected from the users/customers/travellers is put to the following use:
Customer name, address, phone number, traveller's name and age are shared with applicable service providers like the airlines, hotels, etc., for the purpose of reservation and booking the services for the customer/traveller.
Information like Credit Card Details and Net Banking Details are usually collected directly by the payment gateways and banks and not by Paradise Tours & Travels, but if ever stored or retained by us, remain internal and is never shared, except that they may be shared with third party private/government security agencies to screen for fraudulent activities. These details are also shared with certain third parties only for the purpose of processing 'Cash Back & Discounts' and Charge Backs, if applicable.
Information like Mobile no, e-mail address and postal address may be used for promotional purposes, unless the customer/user "opts-out" of such use. If you choose not to share this information, you can still visit the Paradise Tours & Travels website, but you may be unable to access certain options, offers and services.
Paradise Tours & Travels takes appropriate steps to protect the information you share with us. We have implemented technology and security features and strict policy guidelines to safeguard the privacy of your personally identifiable information from unauthorized access and improper use or disclosure. Please contact us on firstname.lastname@example.org to obtain names and addresses of the specific entites that shall have access to your personal information in a given transaction.
Paradise Tours & Travels will continue to enhance its security procedures as new technology becomes available, and ensures that its serurity procedures are compliant with current applicable regulations.
Thank you for using Paradise Tours & Travels!
DISCLAIMER OF WARRANTIES/LIMITATION OF LIABILITY
Paradise Tours and Travels has endeavored to ensure that all the information provided by it is correct, but Paradise Tours and Travels neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data or information. Paradise Tours and Travels makes no warranty, express or implied, concerning the Website and/or its contents and disclaims all warranties of fitness for a particular purpose and warranties of merchantability in respect of services, including any liability, responsibility or any other claim, whatsoever, in respect of any loss, whether direct or consequential, to any User or any other person, arising out of or from the use of any such information. To the extent Paradise Tours and Travels acts only as a booking agent and facilitator of Services on behalf of third party service providers, it shall not have any liability whatsoever for any aspect of the arrangements between the service provider and the User as regards the standards and rendering of services by the service providers. In no circumstances shall Paradise Tours and Travels be liable for the services provided by the service provider. Although Paradise Tours and Travels makes reasonable commercial efforts to ensure that the description and content in the TOS and on each page of the Website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any User due to any information contained herein. Also, Paradise Tours and Travels is not the service provider and cannot therefore control or prevent changes in the published descriptions or representations, which are always based upon information provided by the service providers. Paradise Tours and Travels acts only as a facilitator of Services and shall not be held liable for any changes, deficiencies, disputes, etc. related to the services being provided by Service Providers, including the matters related to delays in refunds or no refunds, of the fares and charges paid to Service Providers. All refunds to User/customer on account of cancellation of any tickets/services or otherwise shall be made subject to receipt of such refunds by Paradise Tours and Travels from the respective Service Provider. Paradise Tours and Travels does not, by offering travel related services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations. In no event shall Paradise Tours and Travels be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the services; (c) unauthorized access to or alteration of the User's transmissions or data; (d) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with availing services from Paradise Tours and Travels. Neither shall Paradise Tours and Travels be responsible for the delay or inability to use/avail the Website or Services, the provision of or failure to provide services by Service Provider, or for any information, software, products, services and related graphics obtained from Paradise Tours and Travels, whether based on contract, tort, negligence, strict liability or otherwise. Further, Paradise Tours and Travels shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the services that may occur due to technical reasons or for any reason beyond Paradise Tours and Travels control. The User understands and agrees that any material and/or data downloaded or otherwise obtained from Website/ Paradise Tours and Travels is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or any other loss that results from such material and/or data. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law. The maximum liability on part of Paradise Tours and Travels arising under any circumstances, in respect of any Services availed, shall be limited up to a maximum of the refund of total amount received from the User/customer for providing the services less any cancellation, refund or others charges, as may be applicable. In no case Paradise Tours and Travels shall be liable for any consequential loss, damage or additional expense whatsoever. In no event Paradise Tours and Travels shall be liable for any kind of refunds/returns of charges/fee/fares paid to Service Provider for rendering the services to User/customer.
PROHIBITION AGAINST UNLAWFUL USE
As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.
The User represent and confirm that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law. To avail a Service through the Website, the User has and must continue to maintain at his sole cost: (a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider's charges which are to be exclusively borne by the User. Furthermore, the User grants Paradise Tours and Travels the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.
This agreement and each TOS shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts of Honorable Kolkata High Court, Port Blair.
CANCELLATION CHARGES AND REFUND POLICY FOR FULL OR PARTIAL CANCELLATION OF SERVICES.
- There will be no cancellation charges for cancellation of any reservation before 30 days of commencement of service.
- There will be cancellation charges of 50% of the total amount to be paid for the service, for cancellation of any reservation between 15 to 30 days of commencement of service.
- There will be cancellation charges of 75% of the total amount to be paid for the service, for cancellation of any reservation between 7 to 15 days of commencement of service.
- There will be cancellation charges of 100% of the total amount to be paid for the service, for cancellation of any reservation between 0 to 7 days of commencement of service.
In addition to the above cancellation charges, you may be subjected to cancellation policy of the suppliers/ vendors applicable to your particular arrangements. All refunds will be processed within but not limited to 30 days of cancellation of service, the refunds will be provided by whatever means feasible to Paradise Tours and Travels.
CHANGES OR CANCELLATION BY PARADISE TOURS AND TRAVELS
We reserve the right to make changes or cancellations after the reservation at any time. However, we will endeavor not to make a major change or cancel the booking within 72 hours of the arrival date, except by unforeseen events. If we have to make a major change to your arrangements after booking, we will offer you the option of accepting the change or cancelling the booking and receiving a full refund of any amount paid to us. We do not accept responsibility for any expenses or costs you may incur as a result of any change.
CHANGES OR CANCELLATION BY SUPPLIERS/ VENDORS/ SERVICE PROVIDERS
Paradise Tours and Travels is not responsible for any changes or cancellation of service by the Suppliers/ Vendors/ Service Providers due to whatsoever reason and do not accept responsibility for any loss, expense or cost you may incur as a result of the same. Each Suppliers/ Vendors/ Service Providers has its own terms and condition that are applicable to your particular arrangements, and the refund or alternate arrangement shall be provided by the Suppliers/ Vendors/ Service Providers, according to their terms and conditions.
CHANGES/AMENDMENT BY YOU
Any change or amendments are subject to availability at the time you make the request. For any change or amendments, the above cancellation policy will be applicable to cancel the existing service and then the new booking will be made, as per the current rates at the time of booking.
NON-ARRIVAL TO THE HOTEL (NO SHOW)
In case of non-arrival or no show the entire reservation will be auto-cancelled and no refund will be issued.
Please note that any requests that are made during your reservation will be conveyed to the selected Supplier/ Vendor/ Service Provider. However, all requests are not guaranteed as they are subject to availability.
Upon confirmation of the reservation, a confirmation number and voucher will be electronically issued to you via email. The voucher must be presented to the Supplier/ Vendor/ Service Provider upon arrival. Failure to produce the voucher may result in not honoring your reservation or failing to trace your record.
We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.
Please note that it is your responsibility to check and make sure that the services, hotels, vehicles, ferry, etc applicable to your particular arrangements are in accordance to your requirement.
Our general practice is to send documents to our customers electronically whenever possible. We reserve the right to charge an administration fee, when you make a request for such documents to be sent as a hard copy.
It is your responsibility to ensure that you carry all travel documents and all of the details on your travel documents are correct and to bring to our attention any errors or discrepancies immediately. Your travel documents are valuable and should be safeguarded as if they were cash. It is not always possible to replace travel documents in the case of loss, theft, damage, etc.
BOOKING ACCURACY/LEGAL NAMES
Passenger are required to immediately review all aspects of their booking to verify the passenger names, mailing address, email address, telephone number, date of birth, pricing, airfare, arrival/departure airports, accommodations, etc on their booking receipt. Please notify Paradise Tours and Travels immediately if any omissions and/or corrections are needed regarding the booking details. Passenger(s) voluntarily assumes full & sole responsibility for any and all risks and/or costs involved with failure to report such errors and/or omissions. Passenger is required to verify the accuracy of the passenger's LEGAL first & last names. It is mandatory that guest names be identical to the Passenger(s) LEGAL first and last names and identical to the names as they appear on booking and travel documents. FWe do not accept any responsibility for the spelling errors done by the suppliers in their booking receipt/ tickets.
MODIFICATION OF TERMS AND CONDITIONS
The Terms and Conditions may be amended or modified by Paradise Tours and Travels at any time without notice. It is therefore essential that you consult the Terms and Conditions prior to making each and every booking, particularly in order to ensure what provisions are in operation in case they have changed since the last time an order was placed by you. Only those who have accepted the Terms and Conditions and affirmatively indicated their consent to be bound by the Terms and Conditions may make a booking with Paradise Tours and Travels. Without this acceptance any order is subject to cancellation at any time.